Medicare guidance. Recurring revenue.
For financial institutions and affinity organizations.Your relationships. Our Medicare operation.
Senior Solutions America gives financial institutions and affinity organizations a practical way to offer trusted Medicare guidance without building and staffing an internal Medicare sales and service operation.
Your organization introduces the program. Our licensed advisors handle education, plan comparisons, enrollment, annual reviews, and ongoing support by phone. We provide the people, technology, compliance processes, and reporting needed to operate the program from end to end.
The result is a valuable new service for the people you already serve, stronger customer and member relationships, and a new source of recurring revenue.
FOR BANKS AND CREDIT UNIONS
Serve your customers. Build recurring non-interest revenue.
Your customers already trust you with their financial lives. When Medicare becomes their next major decision, Senior Solutions America gives your institution a practical way to help.
Our licensed advisors operate as your outsourced Medicare sales and service team. Customers receive personal guidance by phone, including education, plan comparisons, enrollment assistance, annual reviews, and ongoing support.
Your institution remains at the center of the relationship while gaining a competitive share of eligible new and renewal revenue.
There is no need to recruit producers, build a call center, manage carrier relationships, or create an internal Medicare operation.
- Licensed Medicare advisors and dedicated service support
- Recurring revenue from eligible new and renewal business
- Customer education, enrollment assistance, and annual reviews
- Program reporting and ongoing relationship management
- Experience working within the regulatory expectations of financial institutions
FOR AFFINITY ORGANIZATIONS
Give your members trusted Medicare guidance.
Associations, nonprofit organizations, chambers, retiree groups, and other membership organizations often hold long-standing relationships with people approaching Medicare eligibility. Senior Solutions America helps you extend that relationship through a valuable new member service.
Our licensed advisors provide personal guidance by phone, including Medicare education, plan comparisons, enrollment assistance, annual reviews, and ongoing support. Your members receive help from experienced professionals connected to an organization they already know and trust.
The program can strengthen member engagement, support your organization’s mission, and create recurring program revenue without requiring you to build and manage an internal Medicare operation.
- A meaningful new benefit for members and their families
- Licensed advisors providing personal service by phone
- Education, enrollment assistance, and ongoing plan support
- Flexible, co-branded member communications
- Recurring revenue from eligible new and renewal business
Illustrative Five-Year Revenue ($000s)
Medicare Supplement Model
Balanced Product Mix
Medicare Advantage Model
HOW IT WORKS
A complete Medicare program, built around your organization.
Every partnership is structured around the people you serve, your brand standards, and the way your organization prefers to communicate.
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Build the partnership.
We establish the program structure, referral process, branding, communications, reporting, and any applicable licensing requirements.
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Introduce the program.
Your organization lets customers or members know that trusted Medicare guidance is available through approved outreach, educational communications, and direct referrals.
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Serve and support.
Our licensed advisors handle education, plan comparisons, enrollment assistance, annual reviews, and ongoing service by phone. Your organization receives regular reporting and its share of eligible new and renewal revenue.
FREQUENTLY ASKED QUESTIONS (click to open)
Questions financial institutions and affinity organizations ask.
What is Senior Solutions America?
Senior Solutions America is a Medicare sales and service program operated by First Mid Insurance Group. It gives financial institutions and affinity organizations access to licensed Medicare advisors without requiring them to build and manage an internal Medicare operation.
Who can partner with Senior Solutions America?
The program is designed for banks, credit unions, associations, nonprofit organizations, chambers, retiree groups, and other organizations with established customer or member relationships. Each partnership is structured around the organization, the people it serves, and the intended scope of the program.
How is Medicare guidance delivered?
Customers and members speak directly with licensed Medicare advisors by phone. Advisors provide personal education, answer questions, compare available plan options, and assist with enrollment when requested.
What does the partner organization need to do?
The partner introduces the program through agreed communications and connects interested customers or members with Senior Solutions America. Unless separately licensed and authorized, the partner’s employees do not explain insurance products, recommend plans, or conduct enrollment activity.
What does Senior Solutions America handle?
Our team handles Medicare education, plan comparisons, enrollment assistance, ongoing customer service, annual plan reviews, advisor licensing, carrier relationships, and the insurance activities required to operate the program.
How does the partner organization earn revenue?
Partners can receive a competitive share of revenue from eligible new and renewal business. The structure and payment terms are established in the partnership agreement and may vary based on licensing requirements, applicable law, and the scope of the program.
Does our organization need an insurance license?
Licensing requirements depend on the state, the organization, and the compensation structure. These requirements are reviewed early in the partnership process so the program can be structured appropriately before launch.
How is the program marketed?
Marketing can include co-branded communications, educational outreach, direct referrals, and other approved methods appropriate for the organization and its audience. The communication plan is developed around the partner’s brand standards, internal approval process, and applicable Medicare marketing requirements.
What Medicare products are available?
Our advisors assist with Medicare Advantage, Medicare Supplement, Medicare Part D, and related products where appropriate. Recommendations are based on the individual’s circumstances, available options, and personal preferences.
What happens after someone enrolls?
The relationship continues after enrollment. Our team remains available for service questions, coverage changes, and annual plan reviews so customers and members continue to receive support as their needs and available options change.
What reporting does the partner receive?
Partners receive regular program reporting based on the agreed scope of the relationship. Reporting may include referral activity, customer engagement, program results, and eligible revenue while respecting consumer privacy and applicable information-sharing requirements.
How is customer and member information handled?
Only the information needed to respond to an authorized referral is collected and used. The referral process, required permissions, information security expectations, and reporting practices are established with each partner before the program begins.
How are compliance responsibilities handled?
Senior Solutions America handles the licensed insurance activities and Medicare sales processes performed by our team. The partner’s legal and compliance teams retain approval over their organization’s communications, referral procedures, and participation in the program.
How long does implementation take?
The implementation schedule depends on contracting, licensing, marketing approvals, technical requirements, and the partner’s internal review process. A practical launch plan and timeline are established during onboarding.
What makes Senior Solutions America different?
Senior Solutions America is supported by an established, bank-owned insurance group with experience serving Medicare customers and operating within the regulatory, reputational, and service expectations of financial institutions. Partners gain an experienced Medicare operation backed by the broader resources of First Mid Insurance Group.